Return Policy
Return Policy
Thank you for shopping with us at www.hmdecal.com.au! We want you to be completely satisfied with your purchase. If you are not happy, we’re here to help.
Returns:
- You have 30 days from the delivery date to return your item(s) for a refund or exchange.
- To be eligible for a return, your item must be unused, in original condition, and in the original packaging.
- Custom or personalised items are not eligible for return unless they are defective or damaged upon arrival.
- Returns must be initiated by contacting us at info@hmdecal.com.au. Please provide your order number and a brief reason for the return.
Refunds:
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will process the refund to your original method of payment within 30 business days.
- Please note that the original shipping costs are non-refundable.
Return Shipping:
- The cost of return shipping is the buyer's responsibility. We do not reimburse for return postage.
- We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of the returned item.
How to Return Your Item:
- Contact us at info@hmdecal.com.au to request a return.
- Please package the item securely in its original packaging.
- Ship the item to unit 42, 41 - 49 Norcal Road, Nunawading, Victoria 3131.
If you have any questions or concerns, please don’t hesitate to reach out to us at info@hmdecal.com.au. We are happy to assist you!